Mystery Shopper Trials

Sixty tests were recently conducted during the mystery shopper trial in Brisbane, Gold Coast, Sunshine Coast and Ipswich.

Proof Research hired and trained professional actors who carried out the tests. OLGR compliance officers covertly observed each test for authenticity and collected evidence of each venue’s RSA practices and ensure the safety of the actors.

Issues with RSA practices were identified at some venues. OLGR and Proof Research have been meeting with these venues to help the licensees establish safe alcohol service practices. OLGR will write to all other tested venues to highlight their positive results.

The overall results are now being analysed and the evaluation will be provided in the near future.