Tips to refuse service

At some point all liquor licensees will be faced with a decision about refusing to serve alcohol to a patron. Whether this decision is based on legal or safety requirements, it is important to deliver a consistent message that all patrons understand.

We have always stressed that the best results in keeping your venue safe, accrue from constant vigilance:

  • assess each patron EVERY time they approach the bar (even if they have just arrived)
  • train glassies to assess each table as they go about their work, and report back immediately they spot potential trouble
  • don’t leave refusal too late – cut off sooner rather than later
  • when YOU KNOW that this one will be the customer’s last drink – TELL HIM ALSO

Our mates at OLGR also have a (more lengthy) checklist on refusal of service, which you can access HERE.