Remote gambling self-exclusions

Self-exclusion is a practical tool that can assist individuals to minimise their potential for gambling-related harm.

This process allows individuals to self-exclude from one or more venues through a Gambling Help Service (GHS) without physically attending the venues.

Should one of your patrons use this new tool, a GHS will contact your venue to identify the most appropriate email address and contact person to receive the Form 3A –Self-exclusion notice. Most probably this will be your CLO.

When you receive one of these forms you must action it as soon as practicable, usually within a 48-hour period. A step-by-step guide to assist licensees handle remote self-exclusion requests is available from the OLGR website.

Non-compliance with self-exclusion requirements may lead to OLGR considering compliance action. While an educational approach may be adopted in some circumstances, in more serious matters the maximum penalty for noncompliance is $6,672.

Breaches of these provisions may also be included on a licensee’s compliance history and could be considered by the Commissioner in reviewing other trading related applications.

Venues can promote community safety through harm minimisation by maintaining a positive working relationship with their local GHS. Reach out to your local Gambling Help Service for advice and assistance.

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