Managing conflict in the workplace

This is one of the most important aspects of effective leadership, and something your management team will learn a lot about when they enrol in one of our conflict management courses on the Sunshine Coast. When conflict arises in the workplace, it falls on team leaders to mediate and come up with a solution. Leaders … Read more Managing conflict in the workplace

Opening up. What to do if a COVID-positive patron visits your premises

Clear communication of plans is difficult at the best of times for leaders. Having to do so in times of uncertainty, when the information on which those plans rely is constantly shifting, is even more so. Today, leaders are having to create trust and communicate their responses to the COVID-19 pandemic amid rapidly changing information … Read more Opening up. What to do if a COVID-positive patron visits your premises

Tips on how to hire and keep good staff

Improve job advertisements by selling the benefits Most ads are selfish and ask for ‘creative, hard-working, committed team players’ who are ready to work every weekend. Basic marketing tells us that people listen to radio WIIFM (what’s in it for me). Sell your easy parking or transport links, flexible roster, modern kitchen, efficient systems, good … Read more Tips on how to hire and keep good staff

New ‘Artisan Producer’ Liquor Licence

The Liquor Artisan Bill was passed by the Queensland Parliament last month, bringing with it a fantastic opportunity for the state’s boutique alcohol producers. The Bill amends the Liquor Act 1992 to include a new licence type, commercial other – artisan producer licence. While the new law is not expected to commence until 3rd May 2021, OLGR is … Read more New ‘Artisan Producer’ Liquor Licence

A new focus for Gaming Audits

OLGR has rolled out changes to its gaming machine audit and inspection program. These changes bring a greater focus on discussing harm minimisation strategies implemented by licensees. The strategies should ensure that gambling harm minimisation measures at the venue are focused on early intervention and prevention with clear avenues for help available. Increased focus on … Read more A new focus for Gaming Audits

Latest amendments to Tackling Alcohol Fuelled Violence Policy

These amendments to the Liquor Act 1992, Gaming Machine Act 1991 and Police Powers and Responsibilities Act 2000 were the second phase of the government’s legislative response to the final evaluation report of the Tackling Alcohol Fuelled Violence Policy. Some of the amendments to this Policy which came into effect on 7th April are as follows: Staff and Contractors who control … Read more Latest amendments to Tackling Alcohol Fuelled Violence Policy

What are the most important job-skills for 2021?

Managing Director at Adecco Australia, Kelly Van Nelson, explains: “The best line of defence you can have for your career is to ensure you’re constantly upskilling and moving away from the misconception that once you’ve completed your degree in your early 20’s, you’ve “arrived” at your destination.  With every new skill, you have the potential … Read more What are the most important job-skills for 2021?

Hospitality – Home of stress!

Perhaps the worst Management stressor in a Hospitality setting is the sudden departure of a key staff member – for example a Chef – especially an Executive Chef. If he/she has been in charge of recipe development, do your signature dishes leave also? Of course it is a breach of fiduciary duty for this to … Read more Hospitality – Home of stress!

Minimising cyber risks

Cyber security breaches are a rising threat to the everyday functions of small businesses. Australia’s national Notifiable Data Breaches scheme found over half of the 245 breaches in the three months to June 2019 were deliberately crafted to exploit known vulnerabilities for financial or other gain. Before it is too late, there are easy-to-implement strategies … Read more Minimising cyber risks

Sydney’s lockout laws almost entirely reversed as of 14/01/2020

Venues in the city will be able to increase their trading hours with 1.30am last entry removed for all venues in the Sydney CBD Entertainment Precinct. Restrictions on cocktails, shots and drinks in glasses after midnight are also easing:  ‘last drinks’ rules have been extended by 30 minutes to 3.30am for venues in the CBD … Read more Sydney’s lockout laws almost entirely reversed as of 14/01/2020