Managing conflict in the workplace

This is one of the most important aspects of effective leadership, and something your management team will learn a lot about when they enrol in one of our conflict management courses on the Sunshine Coast. When conflict arises in the workplace, it falls on team leaders to mediate and come up with a solution. Leaders … Read more Managing conflict in the workplace

Opening up. What to do if a COVID-positive patron visits your premises

Clear communication of plans is difficult at the best of times for leaders. Having to do so in times of uncertainty, when the information on which those plans rely is constantly shifting, is even more so. Today, leaders are having to create trust and communicate their responses to the COVID-19 pandemic amid rapidly changing information … Read more Opening up. What to do if a COVID-positive patron visits your premises

Guideline for gaming-related compliance programs

The Gaming Machine Act 1991 requires that all gaming machine licence holders have in place a gaming-related compliance program that meets minimum standards. The purpose of these minimum standards is to ensure that existing and new licensees have in place documented systems and controls to assist them in meeting their obligations under the Gaming Machine … Read more Guideline for gaming-related compliance programs

Managing Risk in the Food Services Industry

The following provides practical guidance to assist persons conducting a business or undertaking (PCBUs) in the food services industry to meet their work health and safety duties. The food services industry includes businesses that prepare and serve food, such as restaurants, cafés, clubs, bars, pubs, fast food outlets… There can be significant health and safety … Read more Managing Risk in the Food Services Industry

Tips on how to hire and keep good staff

Improve job advertisements by selling the benefits Most ads are selfish and ask for ‘creative, hard-working, committed team players’ who are ready to work every weekend. Basic marketing tells us that people listen to radio WIIFM (what’s in it for me). Sell your easy parking or transport links, flexible roster, modern kitchen, efficient systems, good … Read more Tips on how to hire and keep good staff

Support our Industry – employ an apprentice or trainee

The Boosting Apprenticeship Commencements wage subsidy supports businesses to take on new apprentices and trainees, to build a pipeline of skilled workers to support sustained economic recovery. Through the subsidy, any business  that engages an Australian Apprentice between 5 October 2020 and 31 March 2022 may be eligible for a subsidy of 50 per cent … Read more Support our Industry – employ an apprentice or trainee

New ‘Artisan Producer’ Liquor Licence

The Liquor Artisan Bill was passed by the Queensland Parliament last month, bringing with it a fantastic opportunity for the state’s boutique alcohol producers. The Bill amends the Liquor Act 1992 to include a new licence type, commercial other – artisan producer licence. While the new law is not expected to commence until 3rd May 2021, OLGR is … Read more New ‘Artisan Producer’ Liquor Licence

Face-to-face RMLV, Food Safety Supervisor and Food Costing Courses

While many courses are very well provided online these days, we’ve found that some give a better result in face-to-face mode. For example our ‘Design and cost menus’ one-unit module gives you an accredited skill in just one day of moderately hard work (!) Just like an RMLV Certificate, this training may be transferred across … Read more Face-to-face RMLV, Food Safety Supervisor and Food Costing Courses

A new focus for Gaming Audits

OLGR has rolled out changes to its gaming machine audit and inspection program. These changes bring a greater focus on discussing harm minimisation strategies implemented by licensees. The strategies should ensure that gambling harm minimisation measures at the venue are focused on early intervention and prevention with clear avenues for help available. Increased focus on … Read more A new focus for Gaming Audits