Improve job advertisements by selling the benefits Most ads are selfish and ask for ‘creative, hard-working, committed team players’ who are ready to work every weekend. Basic marketing tells us that people listen to radio WIIFM (what’s in it for me). Sell your easy parking or transport links, flexible roster, modern kitchen, efficient systems, good … Read more Tips on how to hire and keep good staff
Perhaps the worst Management stressor in a Hospitality setting is the sudden departure of a key staff member – for example a Chef – especially an Executive Chef. If he/she has been in charge of recipe development, do your signature dishes leave also? Of course it is a breach of fiduciary duty for this to … Read more Hospitality – Home of stress!
More often than not, renovations are completed as a “catch up” to the standard of a local competitor. Knowing your market well and what your competitors are offering can assist in getting ahead of the game and positioning your venue as the market leader rather than following the local trend. Remember your competitors are not … Read more When to renovate your premises
Scientists in Japan have discovered a new species of bacteria that can live in hairspray, according to the results of a study published in the March (2016) issue of the International Journal of Systematic and Evolutionary Microbiology. “Contamination of cosmetic products is rare but some products may be unable to suppress the growth of certain … Read more Japanese scientists discover bacteria in hairspray
It’s no secret that the demand for gluten-free menu items is larger today than it has ever been. Coeliac Australia estimates that one million Australians are currently following a gluten-free diet, and smart foodservice operators and restaurateurs have risen to the challenge by developing dishes that far exceed the stock standard steak and salad offering. … Read more ‘Gluten Free’ food preparation accreditation program proposed
Queensland employers who hire apprentices and new trainees are set to benefit under the new budget reforms. In keeping with it’s election commitment, the Queensland Government will grant a 25% rebate of payroll tax on the wages of new trainees and apprentices – in addition to their wages being exempt from payroll tax up until … Read more 25% Payroll Tax Rebate for Apprentices & Trainees
Are you ‘over’ having to keep your staff up to date with all the changes to the Liquor Act? Don’t you wish that someone else would do this for you (at no charge of course)? NOW YOU HAVE IT! Follow this LINK to the RSA page on our website. Scroll down to the end of the … Read more Staff refresher in RSA – Free to AIBI clients
Ask a number of people what is meant by Customer Service and you will get the same number of different answers! When you first started the business (or started to work in the business) you had in mind that the venue would attract a certain type of customer – the target market. Over the years that market may have changed, but even so … Read more Retaining customers – and gaining new ones
Are you ‘over’ having to keep your staff up to date with all the changes to the Liquor Act? Don’t you wish that someone else would do this for you (at no charge of course)? NOW YOU HAVE IT! Follow this LINK to the RSA page on our website. Scroll down to the end of the … Read more Free RSA training quiz for our clients!
We are concerned at the implications for low risk venue owners under the Red Tape Reduction guidelines. Even though small venues which don’t trade after midnight are STILL EXPECTED TO ABIDE BY THE LIQUOR ACT, there is no requirement to have staff trained in RMLV. This reduces a short-term monetary burden on the venue, but … Read more New face-to-face RSA training available for low-risk venues