Hospitality – Home of stress!

Perhaps the worst Management stressor in a Hospitality setting is the sudden departure of a key staff member – for example a Chef – especially an Executive Chef. If he/she has been in charge of recipe development, do your signature dishes leave also? Of course it is a breach of fiduciary duty for this to … Read more Hospitality – Home of stress!

When to renovate your premises

More often than not, renovations are completed as a “catch up” to the standard of a local competitor. Knowing your market well and what your competitors are offering can assist in getting ahead of the game and positioning your venue as the market leader rather than following the local trend. Remember your competitors are not … Read more When to renovate your premises

Japanese scientists discover bacteria in hairspray

Scientists in Japan have discovered a new species of bacteria that can live in hairspray, according to the results of a study published in the March (2016) issue of the International Journal of Systematic and Evolutionary Microbiology. “Contamination of cosmetic products is rare but some products may be unable to suppress the growth of certain … Read more Japanese scientists discover bacteria in hairspray

‘Gluten Free’ food preparation accreditation program proposed

It’s no secret that the demand for gluten-free menu items is larger today than it has ever been. Coeliac Australia estimates that one million Australians are currently following a gluten-free diet, and smart foodservice operators and restaurateurs have risen to the challenge by developing dishes that far exceed the stock standard steak and salad offering. … Read more ‘Gluten Free’ food preparation accreditation program proposed

25% Payroll Tax Rebate for Apprentices & Trainees

Queensland employers who hire apprentices and new trainees are set to benefit under the new budget reforms. In keeping with it’s election commitment, the Queensland Government will grant a 25% rebate of payroll tax on the wages of new trainees and apprentices – in addition to their wages being exempt from payroll tax up until … Read more 25% Payroll Tax Rebate for Apprentices & Trainees

Staff refresher in RSA – Free to AIBI clients

Are you ‘over’ having to keep your staff up to date with all the changes to the Liquor Act? Don’t you wish that someone else would do this for you (at no charge of course)? NOW YOU HAVE IT! Follow this LINK to the RSA page on our website.  Scroll down to the end of the … Read more Staff refresher in RSA – Free to AIBI clients

Retaining customers – and gaining new ones

Ask a number of people what is meant by Customer Service and you will get the same number of different answers! When you first started the business (or started to work in the business) you had in mind that the venue would attract a certain type of customer – the target market.  Over the years that market may have changed, but even so … Read more Retaining customers – and gaining new ones

New face-to-face RSA training available for low-risk venues

We are concerned at the implications for low risk venue owners under the Red Tape Reduction guidelines. Even though small venues which don’t trade after midnight are STILL EXPECTED TO ABIDE BY THE LIQUOR ACT, there is no requirement to have staff trained in RMLV. This reduces a short-term monetary burden on the venue, but … Read more New face-to-face RSA training available for low-risk venues

Do you want $10,000? Hire a mature-age person!

With so much talk of funding cuts floating around these days, it is worth while revisiting an Employer Incentive from last year.  Eligible employers will receive $3000 if they hire a full-time mature age job seeker (over 50 yrs who was previously unemployed for a minimum of six months) and employ that person for at least six months.  … Read more Do you want $10,000? Hire a mature-age person!