This is one of the most important aspects of effective leadership, and something your management team will learn a lot about when they enrol in one of our conflict management courses on the Sunshine Coast. When conflict arises in the workplace, it falls on team leaders to mediate and come up with a solution. Leaders … Read more Managing conflict in the workplace
Clear communication of plans is difficult at the best of times for leaders. Having to do so in times of uncertainty, when the information on which those plans rely is constantly shifting, is even more so. Today, leaders are having to create trust and communicate their responses to the COVID-19 pandemic amid rapidly changing information … Read more Opening up. What to do if a COVID-positive patron visits your premises
The following provides practical guidance to assist persons conducting a business or undertaking (PCBUs) in the food services industry to meet their work health and safety duties. The food services industry includes businesses that prepare and serve food, such as restaurants, cafés, clubs, bars, pubs, fast food outlets… There can be significant health and safety … Read more Managing Risk in the Food Services Industry
While many courses are very well provided online these days, we’ve found that some give a better result in face-to-face mode. For example our ‘Design and cost menus’ one-unit module gives you an accredited skill in just one day of moderately hard work (!) Just like an RMLV Certificate, this training may be transferred across … Read more Face-to-face RMLV, Food Safety Supervisor and Food Costing Courses
OLGR has rolled out changes to its gaming machine audit and inspection program. These changes bring a greater focus on discussing harm minimisation strategies implemented by licensees. The strategies should ensure that gambling harm minimisation measures at the venue are focused on early intervention and prevention with clear avenues for help available. Increased focus on … Read more A new focus for Gaming Audits
These amendments to the Liquor Act 1992, Gaming Machine Act 1991 and Police Powers and Responsibilities Act 2000 were the second phase of the government’s legislative response to the final evaluation report of the Tackling Alcohol Fuelled Violence Policy. Some of the amendments to this Policy which came into effect on 7th April are as follows: Staff and Contractors who control … Read more Latest amendments to Tackling Alcohol Fuelled Violence Policy
With education largely going online these days – thanks to you-know-what – we rarely see face-to-face courses being offered any more. However, due to popular demand, we are running a one-off RMLV Course in Coolum on Wednesday 24th March (8.30am – 6.30pm). M/T, Lunch, A/T – Workbooks – Assessment – all provided. This course is … Read more Face-to-face RMLV Training. Rare opportunity!
Managing Director at Adecco Australia, Kelly Van Nelson, explains: “The best line of defence you can have for your career is to ensure you’re constantly upskilling and moving away from the misconception that once you’ve completed your degree in your early 20’s, you’ve “arrived” at your destination. With every new skill, you have the potential … Read more What are the most important job-skills for 2021?
Self-exclusion is a practical tool that can assist individuals to minimise their potential for gambling-related harm. This process allows individuals to self-exclude from one or more venues through a Gambling Help Service (GHS) without physically attending the venues. Should one of your patrons use this new tool, a GHS will contact your venue to identify … Read more Remote gambling self-exclusions
It goes without saying that every business which prepares food for sale to the public must have a Food Safety Supervisor. Have you checked on the whereabouts and qualifications of your relevant staff recently? A food safety supervisor should be located on the premises or should be able to be contacted by the local government … Read more Food Safety Supervisor Requirements