Improve job advertisements by selling the benefits Most ads are selfish and ask for ‘creative, hard-working, committed team players’ who are ready to work every weekend. Basic marketing tells us that people listen to radio WIIFM (what’s in it for me). Sell your easy parking or transport links, flexible roster, modern kitchen, efficient systems, good … Read more Tips on how to hire and keep good staff
While many courses are very well provided online these days, we’ve found that some give a better result in face-to-face mode. For example our ‘Design and cost menus’ one-unit module gives you an accredited skill in just one day of moderately hard work (!) Just like an RMLV Certificate, this training may be transferred across … Read more Face-to-face RMLV, Food Safety Supervisor and Food Costing Courses
Managing Director at Adecco Australia, Kelly Van Nelson, explains: “The best line of defence you can have for your career is to ensure you’re constantly upskilling and moving away from the misconception that once you’ve completed your degree in your early 20’s, you’ve “arrived” at your destination. With every new skill, you have the potential … Read more What are the most important job-skills for 2021?
It appears that OLGR is ramping up its interest in risk management for venues on the Coast. Guideline 60 is about ensuring that plans are in place to manage the possibility of ‘rapid & excessive consumption’ within your venue. It is easier with planned events, such as Weddings. Simply ensure that the organizer agrees (in … Read more Beware of ‘Guideline 60’
Ask a number of people what is meant by Customer Service and you will get the same number of different answers! When you first started the business (or started to work in the business) you had in mind that the venue would attract a certain type of customer – the target market. Over the years that market may have changed, but even so … Read more Retaining customers – and gaining new ones
If you are the lucky recipient of Chinese Tour Groups – or would like to be – give a passing thought to the skills of your workforce. Do your frontline staff have the skills to make you guests feel right at home? In particular, Mandarin dialect skills? Even a few words in Mandarin from your staff … Read more Do you cater for Chinese tourists?