Training

Managing Risk in the Food Services Industry

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The following provides practical guidance to assist persons conducting a business or undertaking (PCBUs) in the food services industry to meet their work health and safety duties. The food services industry includes businesses that prepare and serve food, such as restaurants, cafés, clubs, bars, pubs, fast food outlets… There can be significant health and safety … Read more Managing Risk in the Food Services Industry

HD Video Training for RMLV – FAQ’s

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Finally,  a cost-effective, compliant and user-friendly way to renew your RMLV HD Video Training is the closest thing to real-life training yet developed Interact one-on-one with your trainer and your fellow participants Complete quizzes and interactive exercises on the fly Nothing to ‘take home and do later’ Nothing to download and install Complete all the … Read more HD Video Training for RMLV – FAQ’s

Do I need to renew my RMLV training?

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There has been a huge amount of misinformation and confusion surrounding this question in the popular press, largely due to the ‘Red Tape Reduction’ initiative which applies to cafes and small clubs.  Here are the facts: YES – you DO have to have a current RMLV Certificate if you are one of the following: An … Read more Do I need to renew my RMLV training?

25% Payroll Tax Rebate for Apprentices & Trainees

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Queensland employers who hire apprentices and new trainees are set to benefit under the new budget reforms. In keeping with it’s election commitment, the Queensland Government will grant a 25% rebate of payroll tax on the wages of new trainees and apprentices – in addition to their wages being exempt from payroll tax up until … Read more 25% Payroll Tax Rebate for Apprentices & Trainees

Retaining customers – and gaining new ones

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Ask a number of people what is meant by Customer Service and you will get the same number of different answers! When you first started the business (or started to work in the business) you had in mind that the venue would attract a certain type of customer – the target market.  Over the years that market may have changed, but even so … Read more Retaining customers – and gaining new ones

Be careful of classroom-based Cert III’s

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We recently came across the sad stories of several candidates who had been duped into thinking that they could learn to work in Hospitality (in 3 weeks) by attending only classroom-based training! This travesty is being perpetrated by interstate fly-by-night companies.  In doing so, they ensure that the student will never be employed, and will never … Read more Be careful of classroom-based Cert III’s

Success!

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At a glance – Simon Best’s top four secrets for success: Work ON your business – not in it. Systems are an essential ingredient to make your business a sensation. Consistency is crucial – from your strategies to your service. Build your Business Profile – enter (and win) awards. And our own favourite: Train key … Read more Success!

Is anyone you know eligible for Training under the Certificate III Guarantee?

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The Certificate III Guarantee aspires to get all Queenslanders without a Cert III level qualification, enrolled and studying – while the training subsidy lasts. So this applies to School Leavers, existing workers,  or new hires – as long as they don’t already have a qualification at this level – qualifications obtained at school don’t count. Their … Read more Is anyone you know eligible for Training under the Certificate III Guarantee?